Refund and Cancellation Policy

Last updated: 22 September 2026

This policy explains how billing, cancellation, and refunds work for AccoMee's paid Pro and Business subscription plans. Payments are processed through our payment partner, Razorpay.

1. How billing works

Paid plans are billed monthly in advance. When you subscribe, you are charged immediately for the first month, and then automatically every month on the same date until you cancel. You can see your current plan, renewal status, and usage at any time from Account then Plan inside the app.

2. How to cancel

You can cancel a paid subscription at any time from Account then Plan inside the app by selecting Cancel subscription. Cancelling takes effect immediately: no further payments will be charged, and your account moves to the Free plan right away. We do not require you to contact support to cancel, though you are welcome to write to us at [email protected] if you run into any trouble.

3. Refunds

Because a subscription payment grants access to the service for that billing period immediately, we do not offer refunds or credits for the unused portion of a period you have already paid for once cancelled partway through. This is standard for digital subscription services.

We will review and issue a refund if:

• You were charged more than once for the same billing period due to a technical error.
• A payment was taken but your plan was not upgraded and we could not fix this by correcting your account.
• You were charged after a cancellation that should have taken effect, due to an error on our end.

To request a review, email [email protected] within 7 days of the charge with your registered email address and the payment date. We will investigate and respond within a reasonable time. Approved refunds are issued to the original payment method and typically reflect within 5 to 7 business days, depending on your bank and Razorpay's processing timelines.

4. Failed or declined renewal payments

If a monthly renewal payment fails or is declined, Razorpay may retry it a limited number of times. If it continues to fail, your subscription is halted and your account automatically moves to the Free plan. Since no successful payment was taken for that period, there is nothing to refund in this case.

5. Changes to this policy

We may update this policy as AccoMee evolves. If we make material changes, we will notify you by email or through a notice inside the app.

6. Contact

Questions about billing, cancellations, or refunds can be sent to [email protected].