How can we help?
Reach the right person quickly, or find a fix for the most common questions below.
Report a bug
Something broken or confusing? In the app, open your profile menu and choose Report a bug. You can also email us.
[email protected]Privacy and your data
Access, correction, export or deletion of your data, and any privacy concern.
[email protected]Quick fixes
Use Forgot password on the sign in page. If you created your account with Google or Microsoft, use the same button to sign in again.
Open your profile menu, then Connectors, and start the scan from there. Check that the right business is selected at the top left and that the receipts are in the connected inbox. Anything already imported is skipped, so nothing doubles up.
Open Connectors and check that the number matches the one you send from, with the country code, and that it is not paused. Documents arrive in Invoices under Pending Review.
The GSTIN failed the government's check digit test, so a character is probably mistyped. Compare it with the original invoice and correct it. Input tax credit depends on a correct GSTIN.
We review each Google Maps link by hand. Make sure the link is your own listing and that you ticked the ownership box. Once approved, the tick appears next to your business name.
Open your profile menu. Plan lets you upgrade or cancel. Account has Export data and Delete account.
More answers in our FAQ. Policies: Privacy, Terms, Refunds and Cancellation.